Refund & Return Policy

At Galaxytime, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

  • You receive a damaged product.

  • You receive a defective or non-functional product.

  • You receive a product different from the one you ordered.

  • The product is missing essential parts or accessories.

  • The product qualifies for a return under the specific product listing or applicable law.

The item must generally be unused and returned in its original condition, packaging, tags, and accessories where applicable.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, damage caused after delivery, or other applicable restrictions.

Products that have been used, modified, damaged through improper handling, or returned without the original packaging may not qualify for a return or refund.

3. Return Request Period

Please contact us as soon as possible after receiving your order if there is an issue with the product.

For damaged, defective, or incorrect items, we recommend contacting us within 48 hours of delivery and providing clear photographs or videos of the product and packaging.

Return eligibility may vary depending on the product and applicable consumer laws.

4. How to Request a Return

To request a return, contact our customer support team with:

  • Your order number

  • Name and contact details

  • Reason for the return

  • Photos or videos showing the issue

  • Any other information reasonably required to verify the claim

Our team will review your request and provide instructions if the return is approved.

5. Refunds

Once an approved returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed through the applicable payment method or another suitable method, subject to the payment provider’s processing timelines.

For Cash on Delivery orders, we may request appropriate bank or digital payment details to process an eligible refund.

6. Refund Processing Time

After approval, refunds may take several business days to appear in your account depending on your bank, payment provider, or payment method.

Galaxytime is not responsible for delays caused by banks or third-party payment providers.

7. Exchanges & Replacements

Where appropriate and subject to availability, Galaxytime may offer a replacement instead of a refund for defective, damaged, or incorrect products.

If the exact product is unavailable, we may provide an alternative resolution, including a refund where applicable.

8. Return Shipping

If the return is due to a verified defect, damage, or incorrect product supplied by Galaxytime, we may arrange or reimburse reasonable return shipping costs as applicable.

For other return requests, shipping costs may be the customer’s responsibility, subject to the applicable return terms and laws.

9. Cancellation

Order cancellation may be possible before the order has been shipped. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

For Cash on Delivery orders, refusing a shipment may not automatically constitute an approved return or cancellation.

10. Damaged or Incorrect Orders

If your package arrives damaged, please take photographs or videos of the package and product before disposing of any packaging.

If you receive the wrong product, contact us promptly so we can investigate and provide an appropriate resolution.

11. Refund Exceptions

A refund may not be available where:

  • The product was damaged due to misuse or improper handling.

  • The product shows signs of unauthorized modification or repair.

  • The issue resulted from normal wear and tear.

  • The return request does not meet the applicable return conditions.

  • Required information or evidence is not provided when reasonably requested.

These exceptions do not limit any rights you may have under applicable consumer protection laws.

12. Changes to This Policy

Galaxytime may update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

For return, replacement, cancellation, or refund assistance, please contact:

Galaxytime

📧 Email: galaxytimeshop@gmail.com

📞 Phone: +91-93703-29110

📍 Address: Surat, Gujarat – 395005, India

Our customer support team will be happy to assist you with your request.