Shipping Policy

At Galaxytime, we are committed to delivering your orders safely, securely, and as quickly as reasonably possible across India.

1. Shipping Availability

We currently ship orders across India, subject to service availability at the delivery address.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

3. Delivery Time

Once your order has been shipped, delivery generally takes approximately 3–7 business days, depending on your location, courier availability, weather, holidays, and other circumstances.

Remote or difficult-to-service locations may require additional delivery time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you place your order.

Any promotional free-shipping offer will be subject to the terms specified at the time of purchase.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders across India.

COD availability may depend on the delivery address, order value, courier service, and other applicable conditions.

6. Order Tracking

Once your order has been shipped, we may provide tracking information through the contact details provided during checkout.

You can use the tracking information to monitor your shipment’s progress.

7. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier or logistics issues

  • Incorrect or incomplete delivery information

  • Remote delivery locations

  • High order volumes

  • Events beyond our reasonable control

Galaxytime will make reasonable efforts to assist with delayed shipments but cannot guarantee a specific delivery date.

8. Incorrect Address

Customers are responsible for providing accurate and complete delivery information.

If an order is returned because of an incorrect, incomplete, or unavailable delivery address, additional shipping charges may apply for reshipment, where applicable.

9. Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts. Please ensure that someone is available to receive the package at the provided delivery address.

If the package is returned to us after unsuccessful delivery attempts, please contact our support team for further assistance.

10. Damaged Packages

If you receive a package that appears damaged or tampered with, please take photographs or videos of the package before opening it, where possible.

If the product inside is damaged, contact us as soon as possible with your order details and supporting photographs or videos.

11. Missing or Incorrect Items

If your order contains a missing or incorrect item, please contact us promptly with your order number and relevant photographs or videos so that we can investigate and provide an appropriate resolution.

12. Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact:

Galaxytime

📧 Email: galaxytimeshop@gmail.com

📞 Phone: +91-93703-29110

📍 Address: Surat, Gujarat – 395005, India

Our customer support team will be happy to assist you.